Figures have revealed patient experiences of pharmacies across Peterborough.

The results of NHS England's annual GP Patient Survey for 2024 highlighted whether patients were happy with their pharmacies after completing a questionnaire.

Each pharmacy in the district was given a percentage for the number of patients who said they had a positive experience overall.

Patients who have used pharmacies over the last 12 months were surveyed, and the data was collected from January 2 this year to March 25.

Ninety-seven per cent of patients at Wansford Surgery in Peterborough said they had a ‘good experience’ at using pharmacy services – the highest in the city.

Wansford Surgery was one of five GP surgeries where 90 per cent or more of patients reported positive experiences, which included Westwood Clinic and Old Fletton Surgery. 

In fact, on average patients across Peterborough reported a slightly lower overall approval rating of pharmacy services than the national average, with a score of 85 per cent compared to the 86.8 per cent rating taken from pharmacies across the country.

At the other end of the scale, Botolph Bridge Community Health Centre received the lowest overall satisfaction rating among patients, scoring 74  per cent.

It was one of two practices where 75 per cent or more of patients reported positive experiences of pharmacy services, the other being Thomas Walker Westgate Healthcare.

The next lowest-rated pharmacy was Willow Tree Surgery, with 76 per cent of patients reporting they had a good experience overall.

In total, nine GP surgeries in the city fell below the national mark of 86.8 per cent for pharmacy approval ratings.

NHS England highlighted though that only a handful of patients completed the survey at some practices, so the figures may not reflect an entirely accurate picture of each surgery's performance.

A spokesperson for NHS Cambridgeshire & Peterborough said: “Pharmacies across Cambridgeshire and Peterborough offer a great range of services to local people, including health advice about common ailments, help with new and existing medications, and treatments for some conditions.

“We continue to work with pharmacy teams in our area to ensure that local communities have a good experience of using their pharmacy, and to raise awareness of all of the different forms of support pharmacies can offer.”